If your business is in pursuit of the ultimate racing simulator experience, look no further than the DOF Reality PRO 2. Renowned for its top-tier design, engineering, quality, and performance, this Motion Simulator Platform is meticulously crafted to fulfill the desires of customers yearning for unparalleled immersion and the most lifelike simulation available.
Since 2014, we’ve been at the forefront of revolutionizing affordable motion simulators, catering to the needs of gaming enthusiasts and businesses alike. The recent innovation and advantage is the additional gearbox on each motor, which provides extra smoothness for the slow motions present in flight and other simulations. From the moment you set foot on the racetrack, you’ll be enveloped in an experience characterized by extraordinary precision, realism, and immersion.
Our platform seamlessly integrates cutting-edge functionality with superior ergonomics, ensuring that users experience the same adrenaline rush as they would in a real racing car.
Just like in an authentic vehicle, all controllers—including the wheel, pedals, joystick, and monitor—move in tandem with the seat in our full-motion simulators. This engineering feat enables the accurate simulation of g-forces through muscle pressure points..
🎯 Return Policy
Refund Policy: By placing an order for either a customized or non-customized product, the Customer acknowledges and agrees that refunds are only available in the event the product is determined to be defective and cannot be restored to proper working condition after reasonable joint troubleshooting efforts by both the Seller and the Customer, including any repair or replacement of parts or the entire product as deemed appropriate by the Seller.
Refunds will not be granted for reasons such as change of mind, buyer’s remorse, or dissatisfaction unrelated to a manufacturing defect.
All shipping and return shipping costs are the sole responsibility of the Customer. When returning any product, the Customer is responsible for ensuring that the product is properly packaged to prevent damage during transit.
If a refund is approved, the Seller shall issue the refund within twenty (20) days following receipt and inspection of the returned product to verify its condition. Refunds will be processed using the same payment method originally used for the purchase, unless otherwise agreed in writing by both parties.
📊 Shipping Policy
Delivery terms. The Company shall deliver all products, spare parts, and services in accordance with DAP Incoterms (Delivered at Place), except in the case of platform shipments to EU member states. Under DAP terms, the Customer shall be solely responsible for customs clearance, import duties, taxes, and any related formalities in the country of import, all of which shall be undertaken at the Customer’s own risk and expense.
Delivery time. The company will deliver any product, spare part of service at the time noted in the order confirmation. The company is entitled to deliver before the arranged time unless otherwise agreed.
Pre-ordered item. Delivery time of a pre-ordered item is undefined unless otherwise stated in the pre-order offer. An ETA on delivery will be given once the production of customer product starts.
Examination. The customer must examine all products and spare parts upon delivery. If any error or shortage is found, the customer must without unnecessary delay, contact the company in writing. If this is not done without unnecessary delay, the right to complain will be void.
Shipping costs found on the website is an estimated price and can be subject to change depending on location and due to the rates change even after order is placed and paid for. Customer can be requested to pay the difference or get a full refund before the order is shipped.
🚀 Warranty Policy
Warranty. The company must ensure that all products and spare parts are without errors or shortages in design, material and performance in a total period of 12 months from the delivery date. For parts repaired or switched within the period, they will have a 6-month warranty from the date of the repair or switch.
11.2 Exceptions. The company’s warranty does not include wearing parts like wheels and motors, or any error or shortage due to: (i) normal wear and tear (ii) storage, installation, use or maintenance against recommendations from the company (iii) repairs and changes made by other than the company (iv) other conditions outside the company’s control. Some play in the gearboxes and arms joints is unavoidable. It is in the nature of the gearboxes to have play. otherwise, they won’t move. Some gearboxes have less at the beginning, but with time they all will get it. It is normal to have up to 10% of the motion range. Motors can be warm after hours but should not be overheated over 70C. If dampers are included in your order, don’t tight them over 8 setting this will negatively affect motor lifespan.
11.3 Communication. If the customer discovers a fault or shortage within the warranty period, and if the customer wants to invoke the warranty, the fault or shortage must be communicated in writing to the company. If a fault or shortage is not communicated without unnecessary delay, the claim will be void. The customer must inform of any additional information relevant to the fault or shortage, to the best of their ability and answer additional questions relevant to the fault or shortage.
11.4 Examination. Within reasonable time from receiving written notice of a fault or shortage, the company must examine the case and inform whether it is covered by the warranty. The customer must return defect parts if the company wishes so. The customer bears the expense and risk of returning the parts.
11.5 Rectification. Within reasonable time from the company deciding a fault to be covered by the warranty, as per 11.4, the company must rectify the fault by: (i) replacing or repairing the defect part, (ii) send new parts to the customer, in order for the customer to exchange the parts, or (iii) help remotely to to repair the fault.
11.6 Annulment. If the company does not rectify a fault covered by the warranty after noticing the customer hereof, for reasons not caused by the customer, the customer is allowed to cancel the order and other orders affected by the fault and get a refund. The customer does not have any additional rights regarding the fault of any order.
11.7 All the M series and H series (Consumer version) models are not intended for commercial use, and warranty will not be applicable if used with commercial intentions. We will offer a solution for service in the future. If used commercially, we hold the right to refuse repairs under our warranty stated in 11.1 – 11.6.
