We want to be clear and fair: if a product page or its manufacturer lists a return or refund policy that differs from our general store policy, that product-specific policy always takes precedence. This can be found in the product discriptions. Please reach out with any questions.

General Policy 

Overview

• Returns accepted within 30 days of delivery 
• Refunds processed within 10 days of receiving return
• No restocking fee
• Customers pay for return shipping
• Exchanges accepted

Refund Eligibility

We accept returns for items that are:

• In original condition
• Unopened and unused
• In original packaging
• Returned within 30 days of delivery

Time Frame for Returns

Return requests must be submitted within 30 calendar days from the date of delivery.

What the Refund Process Looks Like and How to Request a Refund

1. Contact us at info@simletics.com or call +1 (740) 688-6673
2. We will review your request and provide return instructions
3. The return address will be provided only after your return has been approved
4. Please do not send any items back without prior authorization
5. Ship your item back using a trackable shipping method
6. Once received and inspected, your refund will be issued

Refund Timeline

Refunds are processed within 10 days of receiving the returned item. Refunds are issued to the original payment method.

Return Shipping Responsibility

Customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival.

Exchanges

We accept exchanges for eligible items. Please contact us to start an exchange request.

Order Cancellations

You may cancel your order if it hasn’t been shipped yet. Once shipped, cancellations are no longer possible and the order must be returned after delivery.

Restocking Fees

Subject to brand and manufacturer guidelines.

Contact Information

Simeletics

Phone: +1 (740) 688-6673


Email: info@simletics.com


Address: 1441 Salem Rd 
Minford, OH 45653

Customer Service Hours: Monday - Friday: 9:00am - 6:00pm (EST)